Volunteering in strange times – more questions than answers #VolunteersWeek

The Covid-19 pandemic has shaken the world of volunteering, raising fundamental questions about how we volunteer to help each other and how we organise and support volunteers. I don’t believe we can yet be confident about what has changed or how we should respond. But I’m convinced we will need to adapt some of our thinking about and practices in working with volunteers.

The pandemic produced a huge awareness of the significance of volunteering in national policies and in our everyday lives. It generated headlines as 750,000 people put themselves forward to volunteer with the national NHS Volunteer Responders programme and as thousands more, so far uncounted, contacted community response webpages set up by local authorities and volunteer centres . The scale of offers to volunteer was way beyond the number of volunteering tasks that could be organised, and many people, perhaps the majority, were not given much or anything to do as volunteers. Nonetheless, this was an extraordinary demonstration of people’s willingness to help. So too was the news of how tens of thousands of people were actually helping others in their local communities by simply calling on neighbours or organising themselves online in mutual aid associations. It was all a boost to our confidence in our sense of community and to the value and place of volunteering.

How can our society build on this? The kind of ways in which people have helped their neighbours have not mapped closely onto the dominant view of volunteering. People have done small practical tasks for others – doing the shopping, collecting medical supplies, making a weekly phone call and so on. These tasks were not generally specified as a role description. They were straightforward jobs, done in an emergency, and they were not generally seen to need the organisational systems we have created as good practice in volunteer management. How could it be, for instance, that a volunteer in the pandemic response might be sent on a task which in the normal processes of volunteer management required a Disclosure and Barring Service (DBS) check and well-thought-through safeguarding and support?

One question is thus raised about whether we may have over-complicated volunteer management – at least for some kinds of volunteers and volunteer tasks. Do we need so much guidance? Would some volunteers prefer to be ‘told’ rather than ‘managed’? Mutual aid and other groups formed to respond to the pandemic have recruited and organised volunteers directly through social media such as Facebook, NextDoor and WhatsApp. They have communicated directly with the volunteer and the people needing help. This raises another awkward question about the need for voluntary sector infrastructure, such as a volunteer centre, or an established charity to match volunteers and the opportunities to help. Perhaps we could be more direct, simpler. This kind of helping might be treated as more informal, more about how as an individual we help another individual, rather than as a formal structure of organised volunteering. Informal volunteering emerges from a web of relationships and people’s connections to each other, which can be nurtured and resourced through, for instance, the Eden Project Communities with their annual Big Lunch and community development activities.

The experience of the pandemic raises worrying questions for formal volunteering too. We may find when we look back at these past months much damage done to formal volunteering. We may have lost volunteers’ commitment or preparedness to carry on. Hundreds of thousands of volunteers have been laid-off as charities locked down on activities in which volunteers were involved, and volunteers have had to shield themselves. They have lost a mainstay in their social life and their sources of fun and satisfaction; probably very many feel bereft. Some volunteer managers have done wonders with alternative activities to support their volunteers, such as a virtual coffee morning. But many volunteer managers have been furloughed, in effect closing down volunteering for their organisation. We may expect volunteers to be eager to pick up the pieces, but some will not want to adapt to new risk assessments, social distancing and online contacts. How do we develop good practice in volunteer management to look after volunteers in these new circumstances? And for those volunteers who simply can’t carry on?

On the other hand, how can we take positive lessons from the pandemic, not just about the effectiveness of digital communications but about some service-users now preferring digital contact, or some services working better online? Beyond that, and to an extent I don’t believe we can even estimate yet, we will be losing big numbers of volunteers where charities are making staff redundant due to loss of income. The Association of Chief Executives of Voluntary Organisations (ACEVO) finds a third of charities are expecting to make redundancies while a further third unsure about that. In some charities, there will not be the staff to manage volunteers or run the activities where volunteers are involved. Some of those charities will rethink how they meet the needs of their beneficiaries and will develop new activities where volunteers will have the larger part to play, conceivably in local community – perhaps more informal – settings.

A rebuilding of formal volunteering poses difficult questions about how to adapt activities and services and adapt good practice in volunteer management to the changed circumstances. Do we know how the volunteers are feeling after their experience of the pandemic and what they are prepared to do? Helpful evidence would be to know how many of the million people, who during the pandemic applied to volunteer with the NHS Volunteer Responders programme and local charities or who got involved in mutual aid associations, were actually those who previously volunteered in established charities. It’d be helpful to understand too how many of those who applied unsuccessfully were alienated by not getting the chance to volunteer and won’t want to bother next time.

You could say this is nothing new. The volunteering world has always coped and achieved wonderfully with extraordinarily different individuals doing extraordinarily different things. How do we apply the learning from generations of volunteering to the unfamiliar new times, and which lessons from the past are going to be most helpful?

About the author

Mike Locke is co-author of The Complete Volunteer Management Handbook (4th edition) with Rob Jackson, Eddy Hogg and Rick Lynch, published by Directory of Social Change, 2019.

The previous version of this blog was written for Community Action Suffolk in their Volunteering: the 20/20 Vision campaign